Policies

PRIVACY POLICY

We at Burn Video recognize and respect the importance of your privacy. Our policy for the management of personal information is set out below:

The site retains the email address of people who send emails when purchasing products for the purpose of sending a response. They are stored in a secure area within the site database and may be used by Burn Video for marketing purposes.

Burn Video will not disclose your personal information to any third party unless required by law.

Burn Video makes the security of your information a priority – information will only be shared within our company on a need-to-know basis. All electronic information is stored with password protection.

You should note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilize this site.

Your credit card payments are processed securely and via secure Braintree payment gateway in conjunction with the Wells Fargo Bank. When proceeding to the checkout screen your transaction details are protected under 128 bit SSL encryption for transfer to the payment gateway.

Customers credit card details are not stored by the website only passed to the bank for processing.

If you have any queries regarding our privacy policy please do not hesitate to contact us by email at questions@burnvideo.net.

Refund and Exchange Policy

Burn Video strives to provide you with a product that is of a high quality but if for some reason you are unhappy or it just isn’t how you expected then please contact us and we will replace the item, provide you with an alternative or refund the item value in full.

If for some reason beyond our control you receive a damaged parcel (we take great care in providing you with a securely wrapped package!) please contact us so that we can discuss appropriate action.

To organize an exchange or refund you must contact us within 7 days of receipt of your DVD. You can contact us by email at questions@burnvideo.net. Once you have notified us place the item in the mail and we will make your purchase right.

Intellectual Property

All content on this site is the property of Burn Video, LLC unless specified otherwise. This includes graphics, logos, images, text and site design. The unauthorized use of items listed may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. You may store, print and display the content supplied solely for your own personal use.